Refund Policy

Last updated: April 2026

1. Satisfaction Guarantee

At 4K Live IPTV, we are confident in the quality of our service. We offer a 24-hour free trial so you can test our service before committing to a paid subscription. We strongly encourage all new users to take advantage of the free 24-hour trial before purchasing a plan.

2. Refund Eligibility

We offer refunds under the following conditions:

• Within 24 hours of purchase: Full refund if you are not satisfied with the service and have not exceeded reasonable usage.
• Service not delivered: Full refund if we fail to deliver the service within 24 hours of payment confirmation.
• Technical issues: Partial or full refund if persistent technical issues on our end prevent you from using the service and our support team cannot resolve them.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• After 24 hours from the purchase date, unless there is a documented service failure on our end.
• If the service was used extensively before the refund request.
• If your internet connection or device does not meet the minimum requirements for streaming.
• Account suspension or termination due to violation of our Terms of Service.
• Change of mind after the 24-hour cooling-off period.

4. How to Request a Refund

To request a refund, please follow these steps:

• Send an email to help@catchontv1.email with the subject line "Refund Request."
• Include your account email address, order details, and the reason for the refund request.
• Our support team will review your request within 24–48 business hours.

5. Refund Processing

Approved refunds are processed within 5–10 business days. The refund will be credited to the original payment method used during purchase. Processing times may vary depending on your bank or payment provider.

6. Cancellation

You may cancel your subscription at any time by contacting our support team at help@catchontv1.email. Cancellation will take effect at the end of your current billing period. No prorated refunds will be issued for partial billing periods after the 24-hour cooling-off window.

7. Free Trial Policy

Our 24-hour free trial is available to new users only. No payment information is required for the trial. The trial provides full access to all channels and features, allowing you to evaluate the service before making a purchase decision. This is our recommended approach before committing to a paid plan.

8. Contact Us

For refund inquiries or questions about this policy, contact us at help@catchontv1.email.